To start a return, click here.
Our policy lasts 18 days from the original order date. If 18 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
All jewelry, accessories, and sale items are final sale.
*Refunds will be issued in form of store credit.*
**PLEASE NOTE, EVEN IF YOU USE AFTERPAY REFUNDS WILL STILL BE ISSUED AS STORE CREDIT, MEANING YOU ARE STILL RESPONSIBLE TO PAY THE REMAINING INSTALLMENTS EVEN IF YOU RETURN THE ITEM(S)**
*Items that do not have the 'White Willow Boutique' hang tag still attached are ineligible for return*
When returning an item, a pre-paid shipping label will be provided. After starting a return authorization, you will receive return shipping instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please fill out the information on the returns page.
There are certain situations where only partial refunds are granted that are under our discretion.
Any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 18 days after delivery is not eligible for a return.
Refunds (store credit)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied in form of a store credit.
Sale items are final.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item we suggest doing so quickly and sending us an email at firstname.lastname@example.org due to sizes selling out.